Customer feedback is essential for the growth of any business, especially for an ecommerce business. Usually, when you've delivered excellent service, a customer won't tell you about it. However, if the buying process hasn't been smooth sailing, you'll usually hear about it.
How do you find out if what you're doing works? The answer is simple, customer satisfaction surveys. Customer feedback can help you optimize and tailor your marketing campaigns using valuable survey feedback.
If you're a busy entrepreneur running an ecommerce business creating your own survey and organizing poll data can take up a lot of time, and that's where a Shopify survey app can help you.
In this article, you'll learn about Shopify survey apps and how to use them to increase customer loyalty, and we’ve hand-picked the three best survey apps for you.
Before we answer what a post purchase survey app is, let's explore the purpose of customer surveys. Post purchase surveys are questions you ask customers after they've purchased from your Shopify store.
Customer surveys allow you to:
A customer survey can come in different formats; for example, you can send out an email survey to your email subscribers and obtain opinions on existing products. You can also have on-site surveys on your order status page to collect information.
Shopify survey apps can help you with all of the above. A post purchase survey app makes the whole process of receiving customer feedback easier. The right app will automate the process as much as possible and provide all the information you need to propel your marketing campaigns.
We've made a list of the best Shopify survey apps to use, but before we explore the top three, we want you to know how we decided.
The more effective surveys will help you reach your customer base and allow you to use your customer experience to attract more potential customers and make your Shopify store the best it can be.
We chose the best apps for post purchase surveys with the following criteria:
Finding you the best survey apps for Shopify is a top priority for us, and we searched wide and far across multiple Shopify apps and found the top three customer survey apps.
KnoCommerce's post-purchase surveys help scale your ads and business growth with powerful analytics. This post-purchase survey platform enables you to gain insights into who your customers are and why they're buying.
Fairing helps you gain post purchase survey data integrated with your marketing stack. This survey app powers actionable insights from customer feedback with a deployed programmable timeline of post-survey questions.
UserLoop helps you discover your most profitable marketing channels with surveys at every step of your store's experience. With UserLoop, you can survey customers at checkout, when they abandon cart, upon delivery and more. Also, UserLoop has OpenAI ChatGPT built right in to help you write best-practice survey questions, and to analyze customer responses.
Customer surveys are the key to discovering and improving your customer satisfaction score. Save yourself time and energy by using one of our chosen best survey apps to find out what your customers need from you.
We have some additional tips to help you on your survey journey:
You're ready to start using the best survey app! Want to learn more ways you can attract new customers? We've got valuable articles on the best address validator apps, adding related products to your product page, and how to set up Shopify upsells at checkout.
Try AfterSell for free today to see how it can help you boost sales