Back to blog

Top 5 Best Shopify Returns Apps in 2023

September 20, 2023

Top 5 Best Shopify Returns Apps in 2023

Returns and exchanges are a crucial part of eCommerce, and it's important to have a reliable system in place to manage them efficiently. This is where Shopify returns apps come in.

They provide an interface for you to manage your returns and exchanges, automate the process, and keep your customers happy. With so many options available, it can be challenging to choose the right one for your Shopify store. To help you out, we've put together a list of the top 5 best Shopify returns apps in 2023.

What is a Shopify Return App?

A Shopify return app is essentially a tool that streamlines the process of handling product returns and exchanges. The primary purpose of these apps is to simplify and automate the return process while reducing the likelihood of errors. They allow you to easily track returned items, issue refunds, and communicate with customers about the status of their return. Moreover, a well-implemented return app can enhance customer satisfaction, as it makes the process hassle-free for the customers, fostering trust and loyalty towards your brand.

How were the Best Return Apps for Shopify Determined?

An effective returns app will help you foster customer relationships, save time and money, and will keep your store running smoothly.

We chose the best apps for returns with the following criteria:

  • Key features: We've handpicked return apps that have developed a comprehensive set of features that will help you manage and streamline the entire returns process.
  • Ratings: Real-life user reviews hold the key to an app's usability. Positive feedback from satisfied customers indicates how an app delivers valuable insights.
  • Support: Customer service is an important indicator of a return app's reliability. We've considered this in our analysis.
  • Price: We looked at the cost of each app to ensure it fits within your budget without compromising on quality.

Our mission is to find you the best return apps for Shopify. We've scoured far and wide, exploring multiple Shopify apps, to uncover the finest return apps available.

What are the Best Shopify Return Apps?

1) Frate Peer‑to‑Peer Returns

frate returns shopify app

Frate has a very unique, yet effective take on returns. Rather than shipping all items back to your costly return center, they attempt to direct them to more cost-effective destinations through the use of an intelligent routing system. They do this by virtually assessing the condition of items' prior to issuing a return label, then suggest a refund outcome and its most profitable destination. Item unopened? Full refund and ship direct to another customer. Perfect condition? Full refund and back to warehouse to sell at full-price. Good condition? No or partial refund and sell on their P2P marketplace. Unsellable? No refund and keep item. Frate's ambition is to empower merchants to take back control of their return costs and ship less returns to their profit-reducing warehouse.

Key Features:

  • Image verification to assess quality of returns and make cost-friendly decisions
  • Automate returns, including peer-to-peer or traditional returns
  • Fully customize your returns portal branding and shipping rules
  • Show off your carbon emissions savings to your customers
  • Carbon Neutral Returns

2) Return Prime

return prime shopify app

Return Prime helps you manage all returns, exchange and refunds at one place. You can send return labels, offer in-store returns, refund via store credit & automate processes for more efficient returns management. It also allows you to connect your choice of logistics and 3PL for a seamless returns operation.

Key Features:

  • Customer friendly return portal yet fully customisable
  • Automatically send return label and create replacement orders on Shopify
  • Refund to card or gift card (On any Shopify plan) along with other refund method
  • Allow store return, offer exchange with any product & set your own return policy
  • Connect your 3PL partner, mobile apps & many other apps with Return Prime

3) AfterShip Returns

aftership returns shopify app

AfterShip Returns is another app that helps Shopify store owners manage the returns process with ease. It offers a customizable returns portal, allowing customers to initiate their own return requests and receive automatic updates on their return status. The app also integrates with a variety of shipping carriers for a hassle-free returns experience.

Key Features:

  • Self-service returns page and email notifications to reduce customer anxiety
  • Smart return rules like returns window and non-returnable items to lower returns
  • Flexible refund and exchange options to delight customers and recover revenue
  • Automation rules like auto-refund and auto-restock to reduce manual work
  • Carrier and warehouse settings for quick and cheap package return and restocking

4) Loop Returns

loop returns shopify app

Loop Returns is a good option for Shopify store owners who want to provide a seamless and personalized returns experience. It offers features such as automated return processing, customizable return window, and more. The app also has a customer service portal that gives customers an overview of the return process and allows them to track their return status in real time.

Key Features:

  • Optimize return costs with Workflows, Logistics, Point of Sale, and more
  • Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
  • Protect against fraud using Workflows, Custom Rules, and Blocklists
  • Provide a premium experience with at-home pickup and simple, self-serve returns
  • Build confidence with Tracking and learn about shopper behavior with Insights

5) ReturnGO

returngo shopify app

Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide one-click exchanges with an automated, branded, AI-powered return portal for a positive post-purchase experience. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Use actionable insights based on AI and returns data to increase your bottom line and optimize your returns workflow.

Key Features:

  • Product & variant exchange, gift returns, cancel order, store credit, and more.
  • Flexible return reasons, follow-up questions, and image & video upload.
  • Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
  • Automatically generated pre-paid return shipping labels for tracking returns.
  • Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.


Returns can be a headache for eCommerce store owners, but with these Shopify returns apps, you can streamline and automate the process while keeping your customers happy. Whether you're looking for a simple and easy-to-use app or a more advanced solution with detailed analytics, there's an app out there that's right for your store. Consider the features you need, the budget you have, and the customer experience you want to provide, and choose the best Shopify returns app for your business.

Boost your sales by over 30%

Try AfterSell for free today to see how it can help you boost sales

Join 20,000+ brands already on AfterSell

Curious how AfterSell can help increase AOV and customer retention? Let’s talk.